You are here: General topic index >> Reservations >> Cancellation policy

Cancellation Policies:

All cancellation requests must be addressed in writing via e-mail to the assigned Travel Consultant with the reservation number as the basis reference. In case of hotel accommodations: At the moment of reserving, specific cancellation policies by the hotel to which you are requesting will automatically be displayed for your information. The following are general cancellation policies which are applicable for most of our listed hotels. Cancellation requests made 15 (fifteen) or more days prior to confirmed arrival date are subject to a penalization of 10% on the total paid for the reservation Cancellation requests made no more than 14 (fourteen) days and no less than 3 (three) days prior to the confirmed arrival date are subject to a penalization equal to the price of 2 (two) nights. Cancellation requests within 2 (two) days to the confirmed arrival date or a “no-show” are 100% non refundable. No refunds will be granted either for unused portions of the reservation due to an early departure. Different cancellation policies for reservations made for Christmas, New Year and Easter may apply. Please contact one of our Travel Consultants for further details. In case of tours & ground transportation: At the moment of reserving, specific cancellation policies by the tour and transportation to which you are reserving will automatically be displayed for your information. The following are general cancellation policies which are applicable for most of our listed tours and transportation services: Cancellation requests made 3 (three) or more days prior to the confirmed service date are subject to a 10% penalization on the total amount paid for the reservation. Cancellation requests within 2 (two) days to the confirmed service date or a “no-show” are 100% non refundable.

If this answer wasn't helpful to you... Send us a message with your question or description of your situation, will be glad to help you.